The Bolivia Business Unit carries out regular awareness-raising activities among contractors and communities about human rights, and in particular, about the commitments of our Human Rights Policy and our relationships with the communities.
Contractor awareness-raising is part of the contracting specifications and is extended to all companies that participate in the bidding process for projects executed in the field.
Contractor training is carried out as a mitigation measure due to a concern related to the grievance mechanism implemented at the operational level. The majority of the complaints received come from our contractors. This awareness-raising helps reduce human rights-related incidents and contributes to raising the performance standards of our contractors, who as a result become aware of the importance of complying with certain guidelines aimed at the sustainability of the projects they execute in the field.
On a regular basis, our employees, nearby communities, partners, civil society institutions, and all contractor companies that join our operations receive awareness training in order to continue integrating the commitments of this Policy in our day-to-day activities. Additionally, it reinforces awareness of our operational-level grievance mechanism, which was implemented in 2011 to ensure that claims, complaints, and non-conformities are properly handled.