Service stations
Service stations
Towards a new model
The transformation of service stations
The transformation of service stations
For decades, service stations were synonymous with refueling. Today they are in the midst of a transformation process, driven by the energy transition, digitalization, and new consumption habits.
At our service stations you can refuel diesel of 100% renewable origin and charge an electric car, but also pick up online purchases and access a complete gastronomic and food offer.
The goal is to anticipate customer needs.
One of the main catalysts of the transformation of service stations is the incorporation into their offer of new energy sources, which allow the reduction of the carbon dioxide (CO2) emissions of road transport. "We are committed to technological neutrality, offering a wide range of solutions that respond to the personal needs of the customer. In addition to conventional fuels, we have incorporated Nexa 100% Renewable origin Diesel, the highest quality fuel on the Spanish market, fast and ultra-fast electric charging points, and alternatives such as AutoGas, compressed natural gas (CNG), and liquefied natural gas (LNG)," explains Alicia Cruzado, senior manager of Franchise and New Business on oil Development.
Currently, 56% of service stations in Spain offer multi-energy solutions.
If they have something clear in the sector, it is that the future of service stations is closely linked to the consumer's experience. It's now not enough to provide a quick and efficient service. The current customer seeks more. Millions of people visit service stations every day and, although some only stop to refuel, increasingly more customers see in these stops an opportunity to make purchases or enjoy a good meal while they wait or rest from a long journey in a comfortable place.
We have launched the process of renovating the stores installed in its service stations to incorporate a greater gastronomic offer.
In the past few months, we have partnered with various leading firms in the sector that have a quality product and a recognized brand, such as the hospitalty group Lizarran, Enrique Tomás, considered the best franchise of Spanish ham (jamón), or the Levaduramadre bakeries, as well as Starbucks and Nespresso.
"This collaboration allows us to expand our brand to new environments and times of consumption," Iñaki de Olazabal de Espínola explains, CEO of Comess Group, to which Lizarran belongs, which offers products at 190 Repsol service stations in its "omnichannel" strategy.
Our goal is to implement this gastronomic offer in around 500 service stations, both in its own network and in franchises. “We believe there has to be a joint, meaningful value proposition. We want the customer to enter the store and see the image of Supercor with the product offer nearby: Nespresso or Starbucks coffee; a corner of Enrique Tomás and Lizarran, and, in addition, have a nice place to consume it and rest for a while," says Alicia Cruzado.
We are open to incorporating new gastronomic offers in the future. "There are possibilities to grow in products as long as they have the quality of a recognized brand. And above all, that it can be incorporated into the operation of service stations in a natural way. We are convinced that catering has a long history inside service stations." The latest alliance has been with the bakery chain Levaduramadre, which will be present in 100 service stations.
The first step in transforming our service stations came in 2017, when we decided to expand our offer of food products through alliances with recognized brands. That year, an agreement was signed with El Corte Inglés to create the largest network of proximity and convenience stores in Spain at service stations under the brand “Supercor Stop&Go”. “There's always been a lot of synergies. It is a prestigious partner, our customers perceive that their products are of quality," says Alicia Cruzado. Today they have about 770 stores and the goal is to reach 1,000 by 2028.
To the improvement of its gastronomic and food offer, you have to add the changes being made in the design of our service stations to make them more comfortable and attractive. "We are strongly committing to improving the look and feel of our facilities. We are aware of the importance of comfort and quality of services. We are creating wider, more comfortable spaces, of course with internet connection, in which you can enjoy a pleasant stay," explains the manager.
New products and non-energy services
Service stations can become key points not only for energy supply, but also for new purchase experiences and complementary services. With a charging time of electric vehicles considerably longer than that of traditional refueling, customers will have more opportunities to consume additional products, which opens the door to the incorporation of new services.
In this way, we are incorporating new services that in many cases don't have anything to do with its traditional business, such as carsharing or e-commerce. To offer these additional services, our stations have two main advantages: their capillarity and long hours. "We have over 3,300 locations in Spain, the majority open 24 hours. For years, we have been advancing in additional services, and it is clear to us that we want to generate experiences so customers visit our stations for reasons other than refueling," Alicia Cruzado explains.
The rise in e-commerce causes thousands of trips within cities on a daily basis to sometimes deliver one parcel to the home, which causes an increase in traffic and CO2 emissions. We have partnered with Amazon to install lockers in over 600 stations around the country, amounting to 400 in the case of the agreement with Inpost, which allows the customer "to personally collect their orders seven days a week at any time and without having to look for parking or travel excessively." In 2024, over 4 million parcels were delivered in these lockers. In addition, this experience has been completed with the possibility of making returns, which is available at 1,000 service stations and 100 multi-energy offices of the company.
We also have an agreement with Glovo, the group that connects customers with services and which has found in our stations a perfect ally. "Thanks to the broad network of Repsol service stations, strategically located and of reference for the population, we can be even closer to our users," explains Alicia Calvo, Glovo QCommerce Spain Groceries Manager, who makes special emphasis on the access to convenience products at any time of the day. "95% of users who have ordered at a Repsol station are very happy with the service and products."
Digitalization has ceased to be a tool and has become a strategic pillar in the evolution of service stations. At Repsol, this technological transformation has not only optimized our operational management of the network, but has also allowed us to redefine the relationship with the customer, making it closer, more personalized, and more efficient.
Waylet, the loyalty and payment app, which already has 9.3 million registered users, has transformed the way users manage their payments and daily transactions, offering an agile, fast, and secure experience. This digital tool not only facilitates the processes of customers but also helps them save.
Waylet offers discounts that range from 5 cents per liter of fuel to 20 cents and 100% of the amount in electric vehicle charging, for whoever also signs up to electricity, gas, and solar energy.
In addition, it allows you to locate and reserve charging points, pay without leaving the car, and make purchases in over 4,000 affiliated establishments throughout Spain.
Relevant figures
Relevant figures
56%
of service stations
with a multi-energy offer
+700
service stations
with Supercor Stop&Go stores
560
Klin wash areas
at the end of the year, the largest network in Spain
+30,000
sandwiches sold
of Lizarran and Enrique Tomás in August 2025
+7M
Starbucks and Nespresso coffees
sold in 2024
+3M
SunPlanet glasses
sold in five years
New products and services for service stations
- Nexa 100% Renewable origin Diesel Nexa 100% Renewable origin Diesel
- Quality catering Quality catering
- Collection and return of parcels Collection and return of parcels
- Digital car wash Digital car wash
- Collection of used cooking oil Collection of used cooking oil
The newest addition to the offering at our service stations, 100% renewable origin Nexa Diesel is a premium fuel designed for all diesel engines. Its unique formulation optimizes performance and extends the life of diesel vehicle engines. It is also produced using 100% renewable origin feedstocks and, with today's technology, can reduce net CO2 emissions by up to 90% compared to the mineral fuel it replaces. Nexa Diesel is now available at over 1,500 service stations in the main cities and transport corridors of the iberian peninsula.
We have closed partnerships in the last few months with catering brands such as the Lizarran catering group, which has designed a series of exclusive sandwiches, Enrique Tomás, considered the best franchise of Spanish ham (jamón), or with the Levaduramadre bakeries, as well as with Starbucks and Nespresso. There are currently over 300 service stations with Lizarran and Enrique Tomás corners. This figure will rise to 450 next year.
Another key point in the transformation of our service stations is their use for last-mile logistics, in other words, the collection and sending of parcels. In this sector, the alliance signed with Amazon stands out, which includes the installation of 600 lockers and the commitment to incorporate between 50 and 100 new ones each year, and with the Polish company Inpost, which has 400 lockers. The possibility of returning the packages has also been added, a service that is available at 1,000 service stations and 100 multi-energy offices of the company.
The new Repsol Klin washing network, a pioneer in Spain, has a fully digitalized service, customized and integrated into the company's commercial offer. Digital washing is a clear example of how technology is revolutionizing the customer experience at service stations. With Waylet, users can scan a code and activate the washing equipment quickly and conveniently, without the need for coins or tokens. It is already available in 560 washing areas, allowing Klin to become the largest network in Europe.
Our service stations also offer other public utility services, such as the delivery of used cooking oil, which is used as a raw material to manufacture fuels of 100% renewable origin, which can be used in today's car, truck, plane, and boat engines.
Today, over 700 stations in Madrid, Galicia, Castilla-La Mancha, Castilla y León, Aragón, Cantabria, and Region of Murcia collect the domestic oil of its customers who, for every liter recycled, get 30 cents of credit on the Waylet app.
Fuels
Solutions for all types of vehicles.
Electric mobility
The solution so that you never stop at our network of charging points.
Lubricants
The best oils for the most demanding engines.
Updated as of December 2025.