These operational-level grievance mechanisms have two main purposes:
The United Nations Guiding Principles on Business and Human Rights lay out operational-level grievance mechanisms must be:
We undertook our commitment to human rights and laid it out in our codes of conduct, policies, rules of procedure, and framework agreements that govern all our actions.
Our Human Rights and Community Relations Policy (pdf l 53 KB) specifically outlines a commitment to establish operational-level grievance mechanisms that adapt to each particular activity from the moment it begins and as early on as possible in the planning of the project. Ultimately, the aim is for people directly affected by company operations to be able to raise any potential human rights impacts.
As of today, there is an operational-level grievance mechanism in our operations to handle claims mainly from local communities but also from suppliers, contractors, and other organizations. Such mechanisms are adapted to every context. The implementation of our incident grievance mechanisms follow an extensive process based on the following system: