La Pampilla Social Action Plan

On January 15, 2022, an uncontrolled movement of the Mare Doricum tanker during unloading caused an oil spill on the coasts of 5 districts north of La Pampilla Refinery.

As part of its immediate response to the accident and in parallel to the environmental remediation and cleanup efforts, Repsol designed a Social Action Plan to remediate the negative impacts on the communities caused by the spill. The Social Action Plan was designed in compliance with our Human Rights and Community Relations Policy and according to the United Nations Guiding Principles on Business and Human Rights and the highest international standards on human rights due diligence.

The Social Action Plan is divided into three phases: Emergency Phase, Remediation Phase, and Development Phase.

Shot of the Hondable beach in Ancón

First Emergency Response

The Emergency Phase was launched immediately after the spill to manage the social emergency as soon as possible, demonstrating Repsol's commitment to all the people affected.

The main goal of this phase was to get to know the stakeholders and people affected and provide them with social support to cover their basic needs. The affected groups identified belong to five districts: Chancay, Ancon, Santa Rosa, Aucallama, and Ventanilla. They include associations and people engaged in fishing and sellers related to the activity on the beaches.

As part of this Emergency Phase, 141 basic and emergency aid agreements were signed benefiting more than 4,700 people. As part of these agreements, more than 10,400 vouchers/cards were delivered. The way the support was provided and the frequency of the deliveries were previously agreed on with these communities.

This emergency phase ended on March 31.

Remediation Phase

During the Remediation Phase, Repsol has developed and is implementing a mitigation and remediation action plan aimed at the impacts on human rights caused by the La Pampilla incident based on international human rights due diligence standards that results in a phase of compensation for adverse impacts.

The main milestone of this Remediation Phase took place on March 4, 2022. Repsol and the Government of Peru signed an agreement to set up a Single Registry of Affected Persons through which Peruvian authorities have identified around 10,300 individuals.

As part of this agreement and in demonstration of its commitment to Peruvian society, Repsol gave advances of the final compensation to the people that were affected to mitigate the impact on their work activities. 

People who signed a compensation agreement posing together

In 2022, the company signed compensation agreements with more than 6,600 people and will continue to compensate all the people listed in the Single Registry of Affected Persons created by Peru’s Presidency of the Council of Ministers (PCM) and the National Institute of Civil Defense (INDECI).

In accordance with our commitment to proceed with human rights due diligence, Repsol hired an internationally renowned independent expert company that conducted a Human Rights Impact Assessment. This analysis was carried out according to the highest international standards set out by the United Nations Guiding Principles on Business and Human Rights and by applying Repsol's Human Rights Impact Assessment Guide.

In this Remediation Phase and as contribution to the Human Rights Impact Assessment, a detailed census of the family units of those affected was conducted by a specialized local company. This information is being used in the final remediation of those affected.

Currently, the Remediation Phase is still ongoing. All actions outlined in this Social Management Plan are being carried out as part of a continuous dialogue with the associations and representatives of these stakeholders to optimize the process and verify its effectiveness. The company maintains a continuous and transparent dialogue with the affected communities and authorities.


Cleanup efforts on beaches

Development Phase

During the Development Phase, Repsol is designing, developing, and implementing a strategy of social investment and sustainable development projects that will be part of the social and economic program for the affected area. This strategy is based on project proposals in keeping with the needs of the people affected, which stem from the workshops and multiple meetings held in the various districts, and in collaboration with the affected communities, social entities, national and international organizations, as well as the corresponding authorities.

These projects will be aligned with Repsol's commitment to the United Nations 2030 Agenda that the company has demonstrated since its approval. Repsol is aware of the company's important role as a multi-energy company, contributing to sustainable development while meeting the demand for energy, which is essential to cover people's basic needs in a safe, affordable, and sustainable way. 

In parallel to the Social Action Plan, communication channels have been set up to ensure that any affected person can contact the Company to voice their claim, complaint, or concern without fear of retaliation and with the commitment to protect personal data. Repsol pledges to analyze each claim on a case-by-case basis and to respond as soon as possible.

The number of claims received in 2022 through the website, e-mail, and social media was 3,932 and 100% of them were answered.

In 2022, the number of people affected and the extent of the spill led to a considerable amount of claims, requests for information, and concerns that were mostly related to the compensation process for people affected.

Moreover, community liaison officers resolved more than 6,000 inquiries from the population submitted by telephone and WhatsApp. Also, over 8,000 dossiers related to the compensation process that were submitted by Mesa de Partes are being processed.

These communication channels have been available since the launch of the Emergency Phase and will be active throughout all phases of the Social Action Plan.

Furthermore, the company has a specific website,, where all the information regarding the progress and recovery efforts can be found. The progress is also shared on the company's social media profiles.