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Communities and shared value

Dialogue with communities and indigenous peoples

Dialogue is the foundation of our relationship with communities and indigenous peoples

Our commitment to the communities and indigenous peoples is expressed through our efforts to continuously seek a proactive, transparent, participatory, and ongoing dialogue with them.
A tool aimed at ensuring this dialogue lies in the different communication channels we establish with communities. These communication channels enable them to raise concerns, claims, and complaints related to the potential as well as real impacts that may arise.

Our incident reporting channels are readily accessible in our operations to ensure dialogue and fluid communication with the different communities.

With the aim to strengthen this commitment, we promote compliance with these channels among our suppliers wherever we operate.

Moreover, there are 24-hour telephone helplines available at our industrial complexes, which have protocols for internally receiving, recording, and dealing with complaints made by a community.

Understanding and respecting the unique nature of indigenous peoples

We undertake to recognize and respect the internationally recognized rights of indigenous, tribal, aboriginal, and native peoples (Indigenous Peoples), in accordance with current laws and following the requirements of the International Labor Organization’s (ILO) Convention No. 169, regardless of whether or not it is included in the legislation of the country in question.

With the participation of governments and local, regional, and national organizations that represent indigenous peoples, we identify those indigenous communities that are in different phases of contact with the majority culture and that may be affected by our operations.

According to the cases identified, we establish differential action principles in terms of treatment and respect intended to develop a strong, trusting, and long-lasting relationship. We work on getting and maintaining the support of indigenous communities that are affected by our activity and linked to our projects. These principles are based on respect, cultural awareness, integrity, responsibility, transparency, good faith, non-discrimination, and mutual benefit.

Establishing dialogue and a close-knit relationship with indigenous communities

  • Adapting it to the cultural characteristics of each ethnicity or community, and involving representative bodies of indigenous communities.
  • Guaranteeing the representation of men and women, the diverse age groups, and leaders according to their traditions.
  • Recognizing and respecting the right to prior, free and informed consent (PFIC) of indigenous peoples through their representative institutions.
  • Community liaisons: the link between the company and the communities

To ensure dialogue with communities and indigenous peoples, our community relations liaisons are in charge of establishing a dialogue between the company and the community we are operating in based on trust and respect. Our liaisons have the following responsibilities:
  • Initiate, conduct, and maintain community relations where operations will be carried out.
  • Create the appropriate conditions and relations with communities by respecting each one's specific aspects.
  • Inform on the characteristics of the projects, potential impacts, and prevention and mitigation measures.
  • Align the interests of the communities with social investment principles to create compatible projects.

The individuals who make up our team of community liaisons are the face of the company before communities and create an amicable and good-faith environment. They are the link between the company and the communities to mediate in possible disagreements and conflict that may arise by seeking an understanding that is beneficial for both parties.