Our incident reporting channels are readily accessible in our operations to ensure dialogue and fluid communication with the different communities.
With the aim to strengthen this commitment, we promote compliance with these channels among our suppliers wherever we operate.
Moreover, there are 24-hour telephone helplines available at our industrial complexes, which have protocols for internally receiving, recording, and dealing with complaints made by a community.
We undertake to recognize and respect the internationally recognized rights of indigenous, tribal, aboriginal, and native peoples (Indigenous Peoples), in accordance with current laws and following the requirements of the International Labor Organization’s (ILO) Convention No. 169, regardless of whether or not it is included in the legislation of the country in question.
With the participation of governments and local, regional, and national organizations that represent indigenous peoples, we identify those indigenous communities that are in different phases of contact with the majority culture and that may be affected by our operations.
According to the cases identified, we establish differential action principles in terms of treatment and respect intended to develop a strong, trusting, and long-lasting relationship. We work on getting and maintaining the support of indigenous communities that are affected by our activity and linked to our projects. These principles are based on respect, cultural awareness, integrity, responsibility, transparency, good faith, non-discrimination, and mutual benefit.
The individuals who make up our team of community liaisons are the face of the company before communities and create an amicable and good-faith environment. They are the link between the company and the communities to mediate in possible disagreements and conflict that may arise by seeking an understanding that is beneficial for both parties.