Our operational grievance mechanisms are readily accessible in our operations to ensure dialogue and fluid communication with the different communities.
With the aim to strengthen this commitment, we promote compliance with these channels among our suppliers wherever we operate.
Moreover, there are 24-hour telephone helplines available at our industrial complexes, which have protocols for internally receiving, recording, and dealing with complaints made by a community.
We undertake to recognize and respect the internationally recognized rights of indigenous, tribal, aboriginal, and native peoples (Indigenous Peoples), in accordance with current laws and following the requirements of the International Labor Organization’s (ILO) Convention No. 169, regardless of whether or not it is included in the legislation of the country in question.
Through the social baseline studies carried out in our operations and with the participation of governments and local, regional, and national organizations that represent indigenous peoples, we identify those indigenous communities that are in different phases of contact with the majority culture and that may be affected by our operations.
The individuals who make up our team of community liaison officers are the face of the Company before communities and create an amicable and good-faith environment. They are the link between the Company and the communities to mediate in possible disagreements and conflicts that may arise by seeking an understanding that is beneficial to both parties. At Repsol there are around 70 community liaison officers in the different countries where we operate. Additionally, the corporate area of Community Relations and Human Rights, within the Sustainability Division, sets the regulatory framework, controls and monitors it, and proposes actions and training plans.