Recommendations and methods
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In-person or on-site
An order can be given at the branch office of the entity where the investor is a client, completing and signing the form according to the appropriate terms. Giving a verbal order is not advisable for individual investors and, in general, is only for professional investors. Once given, orders are considered final and are sent to the market participant for contracting, if the institution is not a participant.
There are two ways to give orders by phone. One way is through a service that has been contracted by the client. The client must first provide proof of identity and the order is recorded on a tape kept by the institution for a minimum period of 3 months. This period may be extended if during this time the client has expressed disagreement with the results of the transaction carried out.
The other way applies to one-off orders made by telephone, not in writing to the banking institution. These must also be recorded on tape and subsequent written confirmation is also required. This type of order is also considered to be confirmed tacitly when the client is notified that the transaction has been executed and settled and they do not express disagreement within the period indicated by the institution. Under no circumstances may this period be less than 15 days from the date on which the information is received.
This medium may be used only if the institution accepts it as valid. Orders given via fax must be entered in the order receipt archive and processed in the same way as written orders.
For intermediaries to be able to use online services and offer great advantages in terms of speed and accessibility, they must have the technical capacity to ensure both the security and privacy of the transactions. They should also sign a contract specifying the terms and conditions of this service.
Once the order has been formalized, a quick execution and confirmation process is triggered. Once the continuous market operator has the order data, it will be checked to approve the order. After this, the intermediary will prepare the necessary data to settle the transaction, the process of exchanging shares and cash that follows all market transactions.
All data is transferred from the Stock Exchange to IBERCLEAR, the institution responsible for registering shares and settling stock market transactions. Once the settlement data has been approved, the shares will be entered in the entity indicated by the client and instructions will be issued to debit or credit the corresponding cash amounts in the accounts that the entities have opened for that purpose with the Bank of Spain.