Customer service
Customer service
Excelling at managing customer service platforms, mastering the use of CRM systems, and communicating through digital channels. Providing exceptional customer service in the digital environment involves solving problems and maintaining empathetic communication.
Cloud storage
Cloud storage
It requires the ability to manage and organize data efficiently, optimizing the use of cloud services to facilitate collaboration and ensure secure access to information within or outside the same organization.
Specific software
Specific software
The use of specific software implies the ability to work with applications and programs relevant to a field or industry. This requires not only familiarity with the tool, but also the ability to use it competently.
Digital marketing
Digital marketing
Having basic knowledge in online marketing, including digital advertising campaigns, search engine optimization (SEO and SEM), or marketing data analytics, is essential for the development of effective digital strategies in the business environment.
Social media and content marketing
Social media and content marketing
The ability to manage social media strategies, create digital content, and understand online marketing is essential to build a solid digital presence, effectively engaging with the audience to achieve the proposed objectives.
Multimedia skills
Multimedia skills
Creating, editing, and managing audiovisual content, including knowledge of graphic design tools, video editing, and other skills associated with multimedia content production is becoming increasingly important to add value to textual content.