These reporting channels, also known as grievance mechanisms, have two main purposes:
The United Nations Guiding Principles on Business and Human Rights lay out that incident reporting channels must be:
We undertook our commitment to human rights and laid it out in our codes of conduct, policies, rules of procedure, and framework agreements that govern all our actions.
Our Human Rights and Community Relations Policy specifically outlines a commitment to establish incident reporting channels in local areas that adapt to each particular activity from the moment it begins and as early on as possible in the planning of the project. Ultimately, the aim is for people directly affected by company operations to be able to raise any potential human rights concerns.
As of today, there is a reporting channel for most of our operations to handle claims mainly from local communities but also from suppliers, contractors, and other organizations. The implementation of our incident reporting channels follows an extensive process based on the following system: