Repsol YPF

Excellence in the LPG business

The Liquefied Petroleum Gas (LPG)  business, as an integral part of Repsol's global activity, participates in the Policy and Organisation that the Group has established to ensure Excellence in Management. 

LINES OF ACTION

The primary missions  of the role in LPG Global are:

- Ensure that the Business is oriented toward the Policy and follows the operating guidelines of the Excellence Model

- Show areas of improvement and promote self-control and the dynamic generation of areas of improvement in all aspects of the Excellence Model

- Promote the fight against paradigms and achieve a tangible, sustainable return, materialising the areas of improvement in all aspects of the Excellence Model

Excellence, in the LPG Business Unit, is defined by 4 main lines of action:

1. Self-evaluations

Reaching Management Excellence  is a goal related to the Organisation's tangible success: what it does, how and why it does it, what results are obtained and how those results are maintained over time. The LPG business contributes to the advancement of Repsol on the road to Excellence, realised through its commitment  to Clients, Shareholders, Employees, Suppliers/Partners and Society. 

As with the rest of the Group, the LPG business has adopted the Repsol Excellence Model  as its reference.

Through self-evaluations, the Units identify their strengths and areas for improvement, determine their situation on the road to Excellence and quantify their advances. Strategic improvement plans  are established covering two or three years.

2. Process-oriented management

Process-oriented management is a way for the Organisation to act more efficiently, managing its assets in an interrelated and systematic way, focusing them on meeting objectives  in the Organisation, including customer satisfaction.

Once the Key Process Map has been identified by the LPG Global Executive Management team, process orientation provides a management system with a control panel  that facilitates decision-making based on reliable data, enabling a balanced assignment of resources to activities.

This is how they are established:

 - The criteria and methods necessary to ensure operability and effective control  of the processes.
- How to conduct follow-up, measurement and analysis  of said processes.
- How to implement the actions necessary to achieve the planned results and continuous improvement of the processes. 

3. Standardised quality system

The reference used in the LPG Business Unit Management System are the applicable requirements found in the UNE-EN ISO 9001  International Standard. 

The Quality Management System is comprised of an organisational structure, the Quality Manual, Process definitions, Procedures, Technical Instructions and Complementary Internal Documents, as well as the resources established in LPG to undertake the management of activities within the framework of effectiveness and efficiency, moving progressively toward Excellence.

Quality Objectives are established as tools to achieve continuous improvement in the organisation.

The activities of the LPG units in Spain, Portugal, France and Peru  are in possession of ISO 9001 certification. 

4. Continuous improvement

The culture of continuous improvement is promoted through any of the management system tools: opportunity detection / improvement needs.

LPG establishes mechanisms for measuring and evaluating compliance with the requirements for the products and services provided, based on Customer satisfaction surveys, process and objective management, claims analysis, internal audits, non-compliance control, etc.

Implementing these actions makes it possible to improve business competitiveness, sustainably increasing its capacity and effectiveness.

In addition to these functions, Excellence in LPG also has a part to play representing both internally and externally: Participation in Quality associations and in activities promoted by them, organising forums and events, spreading the principles of Excellence to other organisations (suppliers, allies, customers, public entities, Universities,...), etc.